Shipping Policy
This Shipping & Delivery Policy explains how Zicco processes, ships, and delivers orders placed on our website. By placing an order, you agree to the terms mentioned below.
1. About Our Shipping Model
Zicco follows a print-on-demand system. This means every product is printed and prepared only after your order is confirmed and payment is received. We do not keep ready-made stock. Each item is made specially for you, which is why processing takes slightly longer than regular ready-stock brands.
2. Order Processing Time
Once your payment is successfully completed:
Order verification: 0–1 working day
Printing and quality check: 2–5 working days
Packing and dispatch: 1 working day
Total processing time before shipping: 3–7 working days
During sales, festivals, or high order volume, processing may take longer.
3. Shipping Coverage
Zicco currently delivers across India.
We do not offer international shipping at this time unless clearly mentioned on the website.
Orders cannot be shipped to PO Boxes or restricted locations where courier service is unavailable.
4. Shipping Charges
Shipping charges, if any, are clearly shown at checkout before payment.
Free shipping offers may be available during special promotions.
Shipping charges are non-refundable once the order is shipped.
5. Estimated Delivery Time
After your order is shipped:
Metro cities: 4–6 working days
Tier 2 and Tier 3 cities: 5–8 working days
Remote or rural areas: 7–10 working days
Delivery times are estimates and may vary due to courier delays, weather conditions, strikes, festivals, or government restrictions.
6. Order Tracking
Once your order is dispatched:
You will receive tracking details via email or SMS.
You can track your order using the link provided.
If you do not receive tracking details within expected time, contact us with your Order ID.
7. Delivery Attempts
Courier partners usually attempt delivery 2–3 times.
If you are not available:
Courier may contact you by phone.
If delivery fails multiple times, the package may be returned to us.
In such cases:
Reshipping charges may apply.
Refund will be processed only after deducting shipping and return charges.
8. Address Accuracy
Customers must provide complete and correct address details.
Zicco is not responsible for:
Delays due to incorrect address
Delivery failure due to wrong contact number
Packages lost due to incorrect information
If an order is returned due to wrong address, reshipping will be charged.
9. Damaged or Missing Packages
If your package arrives damaged:
Take clear photos before opening
Record an unboxing video if possible
Email us within 48 hours with proof
If the package is marked delivered but you did not receive it:
Check with neighbors or security
Contact courier using tracking
Email us if still unresolved
We will help you investigate with the courier company.
10. Delays and Force Majeure
Zicco is not responsible for delays caused by:
Natural disasters
Lockdowns
Strikes
War or political situations
Courier company failures
These are considered events beyond our control.
11. Split Shipments
Sometimes orders may be shipped in multiple packages due to:
Different printing locations
Product availability
Size or weight limits
In such cases, you will receive multiple tracking numbers.
12. Lost Shipments
If your order is confirmed lost by the courier:
We will either resend the product or refund the amount.
Decision will be made after courier investigation.
13. Customer Support
For any shipping-related questions, contact:
📧 Customer Support: ziccohelp@gmail.com